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Compensation and Refunds
Train delayed or cancelled?
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Tickets
Information about your tickets
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Travel Assistance
Help with your journey
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Stations
Locations and facilities
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Service Quality
Our commitment to quality
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How to Contact Us
Best ways to get in touch
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Penalty Fares
Our Penalty Fares scheme
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Other Queries
Everything else
The transfer to Northern Trains Limited came into effect on 1 March 2020. Should you have an enquiry regarding travel on Northern services prior to the 1st March 2020, please contact Arriva Rail North.
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