If you bought a ticket for a train that is delayed or canceled, and you decide not to travel, you can get a full refund by returning the unused ticket to the ticket office immediately. If you don't return it straight away, an administration fee will be charged.
If you don't use your ticket for any other reason, you can apply for a refund at the office where you bought it within 28 days of the expiry date of the ticket, however, an administration fee will be charged. If you take it back to another station, it will be sent to the point of purchase for you and an administration fee may be charged.
If you bought your ticket from Northern Rail's website or over the phone from us, you may be able to claim a refund. Please visit our online sales refunds and amends FAQs to find out more.
If you bought your ticket from a travel agent you should return it to the travel agent who will arrange the refund for you.
Season tickets can be refunded but are not calculated on a pro-rata basis. You will need to return it to the ticket office you bought it from.
Any refund must be paid out in the same way the ticket was paid for. For example, if you paid by credit card, your refund will go back on to your credit card. It can't be paid back to you in cash.
Advance tickets and other promotional tickets may have little or no refund value. When you buy an advance ticket you will be told if there are any conditions affecting exchange or refunds.