Please tell us why you require a refund by clicking one of the links below
I no longer need my season ticket
I was unable to use my season ticket due to disruption
I left my season ticket at home
I was unable to travel due to the Coronavirus
Suffered delay when travelling with us?
If you completed your journey by train but suffered a delay and arrived at you end destination 15 minutes later than scheduled, you are entitled to compensation via our delay repay compensation scheme.