Please tell us why you require a refund by clicking one of the links below
Suffered delay when travelling with us?
If you completed your journey by train but suffered a delay and arrived at you end destination 15 minutes later than scheduled, you are entitled to compensation via our delay repay compensation scheme.
Season Ticket Refund Calculator
You can use the National Rail Season Ticket Refund Calculator to get an estimate of how much you’ll receive for an annual or custom length (longer than one month) National Rail Season Ticket or Travelcard.
The exact amount you receive from the refund may vary depending on the final calculation of the refund application and may not be applicable to other types of Season Tickets such as car parks or PlusBus.