If you have been unable to travel using your season ticket due to the cancellation of our service you may be entitled to compensation. In order for us to compensate you we need the following information:
- Details of your planned journey and the reason you were unable to travel
- An image of your season ticket or Smart Card number
What if I incurred additional expenses because of the disruption I experienced?
Where we are at fault we will refund any of your additional expenses including taxis, hotels, parking costs, missed flights etc. in line with the Consumer Rights Act 2015.
In order for us to consider these claims you will be required to provide evidence of this to support your claim.
You will also need to provide a image of the season ticket or smart card you used for travel.