Customers with Monthly and Annual season tickets who no longer require them can obtain a refund by returning the season ticket to the point of purchase. A refund will be provided based on date that the season ticket is surrendered and the tickets expiry date. A £10.00 administration charge is applicable under The National Conditions Of Carriage. Because of the discounts applied to Annual Season Tickets they have no refund value after approximately 10 months.
There must be at least seven days remaining on a monthly or longer Season Ticket, or at least three days remaining on a 7-Day Season Ticket to obtain a refund (although on some 7-Day Season Tickets there may be no refund value after three days of use, dependent upon the relevant Anytime Day Return price.
You can obtain a refund by returning the season ticket to:
Refunds
PO Box 23972.
Edinburgh
EH3 5DA
Please ensure you include your name, home address details and the reason you are requesting a refund. We aim to refund all our customers within 14 days of receipt of their request during busy period’s this can take a maximum of 28 days.