How can we help?
Most questions can be answered by visiting our help centre.
Need help to plan a journey?
National Rail Enquiries can help 24 hours a day on 03457484950 or text phone 0845 6050600. To use our Journey Planner click the button below.
Travel Assistance
Our Passenger Assistance service (including Turn Up & Go) is available as usual during the COVID-19 pandemic. Our Passenger Assistance team are on hand to discuss and plan your journey- where possible we recommend booking assistance in advance by calling us on 0800 138 5560 (Text Relay 18001 0800 138 5560).
Our team are available 6am to 11pm, 7 days a week (excluding Christmas Day). We recommend booking assistance six hours in advance for same day travel or by 2300 the day before travel.
Careers at Northern
If you're looking for a rewarding career full of opportunity, support and trust, then Northern is the only way to go. Click the button below for more information.
Need to buy a ticket?
You can buy your tickets online by clicking the button below.
Penalty Fares
For information about our penalty fare scheme please click the button below.
If you have not been able to find an answer to your question