I chose not travel due to a change of plans
I chose not travel due to a cancellation or disruption
My service was delayed and I arrived late
I missed my connection and that was the last train of the evening
I forgot my railcard and had to buy another ticket
I could not board the train due to overcrowding
My service was cancelled and I had to take alternative transport
I purchased a ticket on board and I have been charged twice
I purchased my ticket from the ticket machine and I have been charged twice
I left my season ticket at home and had to buy a regular ticket