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Refunds - Frequently Asked Questions

I chose not travel due to a change of plans

I chose not travel due to  a cancellation or disruption 

My service was delayed and I arrived late

I missed my connection and that was the last train of the evening

I forgot my railcard and had to buy another ticket

I could not board the train due to overcrowding

My service was cancelled and I had to take alternative transport

I purchased a ticket on board and I have been charged twice

I purchased my ticket from the ticket machine and I have been charged twice

I attempted to travel but had to abandon my journey due to disruption or a cancellation. Can I get a refund on my ticket? 

I left my season ticket at home and had to buy a regular ticket

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Frequently asked questions