The train operator that cause your initial delay are responsible for ensuring you are compensated. The compensation due will be assessed on a case by case basis according to each train operators passenger charter.
We consider the following factors when assessing these type of claims
- The length of delay suffered before another train service was available for you to complete your journey
- If we provided replacement transport and length of time this took to provision
- If alternative train services with Northern or another operator was available within a reasonable time frame in order for you to complete the journey
- If we were at fault for the disruption or is the disruption as result of a infrastructure failure or something which is beyond our control.
Where we are at fault and you miss your connecting service and no other services are provisioned or available to enable you to complete your journey by train or by alternative transport that we have provided, we will refund any of your out of pocket expenses including taxi’s, hotels, parking costs, missed flights etc. in line with the Consumer Rights Act 2015.
In order for us to consider these claims you will be required to provide evidence of these losses in the form of receipts or any other evidence that is required to support your claim dependent on the individual circumstances.
You will also need to provide a image of the ticket you used for travel. As a minimum you will be entitled to a partial refund for the leg of the journey you were unable to undertake.