You are entitled to a full refund under the following circumstances:
- You were unable to travel due to disruption on the rail network
- You attempted to travel but you were unable to complete your intended journey
You can obtain a refund by returning the unused ticket within 28 days of the expiry date to:
Please ensure you include your name, home address and the reason you are requesting a refund. We aim to refund all customers within 14 days of receipt of their request, however during busy periods this can take up to 28 days.
Have you experienced a delay whilst travelling with us?
If you have experienced a delay and arrived at your end destination 15 minutes later than scheduled, you are entitled to compensation via our delay repay scheme.