Our new Automatic Delay Repay scheme will notify you to request a compensation payment when you’re delayed for 15 minutes or more so you can claim compensation with one click of a button from your delay repay account. It’s all part of our commitment to compensate you fairly in a timely manner.
Our new scheme covers customers who have booked an Advance purchase ticket that restricts your travel to a specific train service through northernrailway.co.uk or the Northern app and we will automatically calculate and notify you of the compensation due. No need to fill in any forms or contact us further – simply login to your delay repay account and accept the claim with one click of a button
PLEASE NOTE THIS DOES NOT APPLY IF THE DESIGNATED SERVICE IS CANCELLED
We normally process these repayments within 5 working days of your delay. We will send you an email if you’re eligible and asking you to login into your delay repay account.
What if i don't have a delay repay account with you?
You will need to create an account here. Please make sure you register with the same email address that you use to purchase your tickets with us and to access your online account. Once you have registered and created your account.
You can Opt-in for automated delay repay by simply click on automated claims in the menu bar displayed below and then selecting the Opt into ADR button displayed below. If you have registered delay repay account with us already you will be automatically Opted In for automated delay repay.
If you haven’t booked an Advance purchase ticket via our website or app or the service you booked for was cancelled you will still need to claim for a delay please click here to be taken to the Delay Repay claim page.