Our new Automatic Delay Repay scheme will make a compensation payment to you when you’re delayed for 15 minutes or more without you having to do anything at all. It’s all part of our commitment to compensate you fairly in a timely manner.
Our new scheme covers customers who have booked an Advance purchase ticket that restricts your travel to a specific train service through northernrailway.co.uk or the Northern app and we will automatically calculate and pay the appropriate compensation directly back onto the card you paid with. No need to fill in any forms or contact us further – we will keep you updated with the progress of your claim.
We normally process these repayments within 1 working day of your delay. We will send you an email if you’re eligible and your money should be back on your card within 3 working days.
If you haven’t booked an Advance purchase ticket via our website or app and still need to claim for a delay please click here to be taken to the Delay Repay claim page.