Penalty Fares - Frequently Asked Questions – Northern

Why do Northern issue Penalty Fares?

How do I pay my Penalty Fare?

Can I appeal my Penalty Fare?

If I do not buy a ticket before travelling, is it an automatic Penalty Fare?

How can I buy a ticket before travel?

Can I pay at my destination if I am in a rush?

What happens if I refuse to pay the Penalty Fare?

I have lost my Penalty Fare notice and reference number. What can I do?

I have appealed my Penalty Fare but don’t know the outcome. What’s happening?

What if I want to buy a season ticket and the ticket office is closed, or the machine doesn’t sell the ticket I want?

I have a disability that prevents me from using the ticket machine at my station, will get I penalty if I board without buying a ticket?

Why is my reference number not recognised by the automated payment line or appeals service?

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