We’re sorry to see you go and hope you travel with us again soon!
Customers with Monthly and Annual season tickets who no longer require them can obtain a refund by returning the season ticket to the point of purchase a pro rata refund will be provided from the date that the season ticket is surrendered based on the tickets expiry date. A £10.00 administration charge is applicable under The National Conditions Of Carriage. Because of the discounts applied to Annual Season Tickets they have no refund value after approximately 10 months.
There must be at least seven days remaining on a monthly or longer Season Ticket, or at least three days remaining on a 7-Day Season Ticket to obtain a refund (although on some 7-Day Season Tickets there may be no refund value after three days of use, dependent upon the relevant Anytime Day Return price.
You can obtain a refund by surrendering the season ticket to the ticket office where it was purchased
If you are unable to visit the ticket office you can request a refund by writing to:
Please ensure you include your name, home address details and the reason you are requesting a refund. We aim to refund all our customers within 14 days of receipt of their request during busy period’s this can take a maximum of 28 days