We’re sorry to see you go and hope you travel with us again soon!
We only retail weekly season tickets on board our trains and therefore we can only offer a refund if the ticket is surrendered with three days or more remaining.
A £10.00 administration charge applies to this refund and therefore if the administration fee is greater than the refund due no refund will be provided
You can obtain a refund by returning the ticket to:
Please ensure you include your name, home address details and the reason you are requesting a refund. We aim to refund all our customers within 14 days of receipt of their request during busy period’s this can take a maximum of 28 days