You can claim compensation for a delay as result of using replacement transport that’s been provided in the following circumstances:
The replacement transport was not an advertised replacement service in advance of travel and you got to your end destination using this transport but where 15 minutes later than originally scheduled. Please clearly state this in the notes section of the claim form when submitting your claim.
The replacement transport was an advertised replacement service but this service arrived 15 minutes later than originally scheduled on the revised timetable. Please clearly state this in the notes section of the claim form when submitting your claim.
You will not be able to claim delay repay if the advertised replacement service ran to the advertised schedule even if your journey is extended compared to when travelling by train.
We always advise customers who purchase their ticket in advance to check the published timetable 24 hours before travelling to ensure the travel arrangements have remained the same, most engineering works are planned and advertised three months in advance but timetables can change as result of other incidents such as emergency repairs, acts of god and industrial action.