Thanks for letting us know
At Northern we believe that you should receive excellent service every day. We are continually looking at ways to improve the service we provide and your feedback is one of the best ways we can do that.
We welcome both positive comments as well as feedback that highlights where we can improve. We would be delighted to hear about occasions where our employees and / or services have worked particularly well and enhanced your journey experience.
Our customer experience team will ensure your comments are passed on to the staff member and their manager to ensure they get the recognition they deserve.