We're really sorry if we have delayed you....
We aim to provide the best service possible. Sadly delays do occur from time to time and we understand the frustration and inconvenience this causes. We want to take every opportunity to extend our apologies and compensate you fairly.
Our Customer Promise provides for compensation to customers who are delayed by 15 minutes or longer on their journey - to view please click here.
To enable us to process your claim for Delay Repay compensation we ask you to complete our online application form or alternatively pick up a form from the station and post it to us within 28 days of the delayed train.
You can claim Delay Repay if you complete your journey by train and one of our trains is late or cancelled and as a result you get to your destination station more than 15 minutes later than scheduled, whether it is our fault or not.
Please choose a link below.