We’re sorry our train was full…
We know there’s nothing more frustrating when your waiting for a train and it arrives full and standing and you are unable to board. We deploy all the fleet we have available to us but unfortunately from time to time we have take some of our fleet out of service for regular maintenance and when faults occur. Our trains can also be crowded as result of other service cancellations and disruptions to the rail network.
We retail a huge number of open anytime return tickets and season tickets that allow our customer to travel with full flexibility across our network and therefore sometime passenger numbers can vary. We complete regular passenger counts and our planning team are constantly reviewing our existing train plans in order to maximise the fleet capacity available to us.
Please submit your delay repay claim here and ensure you add comments to the comments section stating you were delayed due to overcrowding. Our delay repay team can check with our team in control were all full standing services are reported to by the conductor