As a result of the continuing impact of COVID-19 we are running an amended temporary timetable, in line with the rest of the rail industry. You can find full details of this timetable here.
If you choose to travel by train, please travel safe. You must wear a face covering on board the train and at the station (unless a medical condition or disability prevents you), try to avoid busy periods varying your usual travel times to prevent crowding and check specific journey times before you travel.
For more information on public transport advice from the government click here.
Travel safe with us
Capacity on our trains is significantly limited as we have put measures in place to encourage social distancing.
If you do choose to travel with us, please remember to;
- buy your ticket online or pay by contactless
- respect the social distancing rules
- follow the instructions at stations and of staff
- wear a face covering, unless you have a medical exception or a disability that prevents you from doing so
- take your face covering and litter with you
- wash your hands before and after your journey
- avoid rush hour and travel at quieter periods where possible
- allow extra time for your journey
Buying tickets to travel
We have suspended the selling of tickets on board trains.
Customers will still require a ticket to travel and should buy before they board from stations, ticket machines, and online via the web, or our mobile app.
Ticket Offices: Our ticket offices remain open so, if you’re starting your journey from a staffed station during opening hours, our helpful staff will be ready to sell you the ticket you need.
Ticket Vending Machines: Most of our stations now have Ticket Vending Machines which sell tickets to all locations in the UK.
We are not accepting cash payments until further notice and passengers should use contactless payment where possible. Those who wish to use cash for payment should use relevant ticket machines where available.
Conductors will also be available to help customers as needed.