During this difficult time, we’re committed to supporting key workers, people who cannot work from home and those who require essential travel across the north of England. We want to ensure that if you do have to make an essential journey, it's as safe as can possibly be.
We are currently operating a temporary timetable, in line with the rest of the rail industry, designed to keep those making essential journeys on the move. You can find full details of this timetable here.
The government’s advice is, if you have to travel to work because you cannot work from home, please avoid public transport - if possible, walk or cycle or go by car. For more information on public transport advice from the government click here.
Essential travel only
Capacity on our trains is significantly limited as we have put measures in place to encourage social distancing – help us to keep the trains for those who really need them.
If your only option is to travel by train please:
- buy your ticket online or pay by contactless
- respect the social distancing rules
- follow the instructions at stations and of staff
- wear a face covering, unless you have a medical exception or a disability that prevents you from doing so
- take your face covering and litter with you
- wash your hands before and after your journey
- avoid rush hour and travel at quieter periods where possible
- allow extra time for your journey
Buying tickets to travel
We have suspended the selling of tickets on board trains.
Customers will still require a ticket to travel and should buy before they board from stations, ticket machines, and online via the web, or our mobile app.
Ticket Offices: Our ticket offices remain open so, if you’re starting your journey from a staffed station during opening hours, our helpful staff will be ready to sell you the ticket you need.
Ticket Vending Machines: Most of our stations now have Ticket Vending Machines which sell tickets to all locations in the UK.
We are not accepting cash payments until further notice and passengers should use contactless payment where possible. Those who wish to use cash for payment should use relevant ticket machines where available.
Conductors will also be available to help customers as needed.
Coronavirus FAQs