- I keep getting a fault when I’m trying to receive funds
- I can’t get any further than the bank selection screen
- The journey has timed out
- I’m getting error messages in the journey
We suggest you wait for a few hours, then check your online or mobile banking again to see if your funds have come through. If there’s still a problem, please contact our Customer Experience team on 0800 200 6060 or by emailing enquiries@northernrailway.co.uk