To recognise the fact that most customers have been unable to use Rail Travel Vouchers during the second and third national lockdowns these will be extended for an additional 6 months.
This means any customer who have Rail Travel Vouchers that expired or are due to expire between 20th October 2020 and 30th June 2021 have been extended for a further 6 months from the original expiry date.
The Rail Travel Vouchers will be accepted and exchanged at ticket offices if its presented within 6 months of the original expiry date and the voucher expired between the 20th October 2020 and 30th June 2021. This extension ensures customers with Rail Travel vouchers are not penalised for following government advice.