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How can we help?
Help with your journeys
Assisted Travel services
Passenger Assistance Service
Can I book assistance if I have additional needs?
Can I take my mobility scooter on the train
Can I take my wheelchair on the train?
Frequently asked questions
Can I claim a refund if I don't use my ticket?
I've lost my ticket- can I get a replacement?
How do I claim delay compensation?
I've found a mistake on my ticket - can I change it?
Season Ticket Additional Compensation Scheme
How To Contact Us
Penalty Fares - Frequently Asked Questions
Smart season tickets are now in the North
Request compensation or a refund
Refunds - Frequently Asked Questions
Delay Repay Compensation Scheme
Delay Repay - Frequently Asked Questions