Submit a request
How can we help?
Locations & facilities
How do I find out if there are busses and taxis near the station?
Where can I find information about stations such as car parking and ticket office opening hours?
Can I drink alcohol on trains or at stations?
Can I smoke on trains or at train stations?
Frequently asked questions
Can I claim a refund if I don't use my ticket?
I've lost my ticket- can I get a replacement?
How do I claim delay compensation?
I've found a mistake on my ticket - can I change it?
Season Ticket Additional Compensation Scheme