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How we maintain our stations and trains
Service Quality Results
Historic service quality results
Service Quality Results 23/6/19 to 20/7/19
Service Quality Results 26/5/19 to 22/6/19
Service Quality Results 28/4/19 to 25/5/19
Service Quality Regime
What is the service quality regime?
What do you audit as part of the service quality regime?
Frequently asked questions
Can I claim a refund if I don't use my ticket?
I've lost my ticket- can I get a replacement?
How do I claim delay compensation?
I've found a mistake on my ticket - can I change it?
Season Ticket Additional Compensation Scheme
Contact Us Landing Page
Smart season tickets are now in the North
Delay Repay Compensation scheme
Refund Landing Page