Compensation and Refunds
How to request compensation
Refunds
- I purchased my ticket on board a Northern service
- I purchased my ticket from a Northern ticket machine
- I purchased my ticket at a Northern ticket office
- I purchased my ticket on the Northern App
- I purchased my ticket on the Northern website
- I no longer need my season ticket and I purchased it onboard a Northern train
Delay Repay
- Why have you rejected my claim?
- What information do I need to provide on the claim form for a delay repay claim to be processed?
- You have rejected my claim and stated you are not responsible. What happens now?
- Can I claim for delay repay with my receipt or booking confirmation email?
- My claim has been rejected. Can I appeal?
- Delay Repay One Click compensation for season ticket holders