Compensation and Refunds
How to request compensation
Refunds
- I purchased my season ticket at a Northern ticket machine
- Season ticket purchased on the Northern App
- Season ticket purchased on the Northern Website
- Season ticket purchased from a Northern station
- I purchased my ticket on board a Northern service
- I purchased my ticket from a Northern ticket machine
Delay Repay
- Why have you rejected my claim?
- What information do I need to provide on the claim form for a delay repay claim to be processed?
- You have rejected my claim and stated you are not responsible. What happens now?
- Can I claim for delay repay with my receipt or booking confirmation email?
- My claim has been rejected. Can I appeal?
- Delay Repay One Click compensation for season ticket holders
Refunds with Payit™
- What is Payit™?
- Is Payit™ secure?
- Am I required to use Payit™ to receive my payment?
- How much does it cost to use Payit™?
- Why is my bank is not listed?
- Why have I not received the payment?