Submit a request
The transfer to Northern Trains Limited came into effect on 1 March 2020. Should you have an enquiry regarding travel on Northern services prior to the 1st March 2020, please contact
Arriva Rail North
How can we help?
Our commitment to quality
Service Quality Results
Service Quality Results 28/4/19 to 25/5/19
Service Quality Results 26/5/19 to 22/6/19
Service Quality Results 23/6/19 to 20/7/19
Service quality results
Service Quality Regime
What do you audit as part of the service quality regime?
What is the service quality regime?
Frequently asked questions
How to contact us
Request compensation or refund
How to make a complaint