Refunds
How to Request A Refund
- I have a season ticket and I am unable to travel due to Coronavirus
- I purchased my ticket on board a Northern service
- I purchased my ticket from a Northern ticket machine
- I purchased my ticket at a Northern ticket office
- I purchased my ticket on the Northern App
- I purchased my ticket on the Northern website
- I no longer need my season ticket and I purchased it onboard a Northern train
- I no longer need my season ticket
- I was unable to use my season ticket due to disruption
- I have been ill and not been able to use my season ticket
- I chose not travel due to a change of plans
- I chose not travel due to a cancellation or disruption
- I left my season ticket at home and had to buy a another ticket
- I attempted to travel but had to abandon my journey due to disruption or a cancellation
- I purchased my ticket from the ticket machine and I have been charged twice
- My service was cancelled and I had to take alternative transport
- I missed my connection and it was the last train of the evening
- My service was delayed and I arrived late
- I purchased a ticket on board and I have been charged twice
- I could not board the train due to overcrowding
- I didn't purchase my tickets from Northern
- I have a season ticket
- Refunds - Frequently Asked Questions
- Refund Requests